![]() ![]() Later that evening when I spoke with a Wilde Toyota Sales manager on the phone about this er, he indicated that this was an error and there was nothing he could do about it. I asked if Wilde Toyota would absorb all or a portion of the cost of the windshield repair in light of the misrepresentation of the vehicle price and condition in their advertisement, the fact that no one had informed me of this significant change before I spent the time to travel to their facility, etc., and checked with his sales manager and said that the only way I could buy the car is if I paid the entire cost of the windshield repair, which would have brought the cost of the car to $14,990. When I arrived at Wilde Toyota later on the day of 5/11/16, informed me that the windshield of the car was broken and that it would cost an additional $1000 to repair it, so the price of the vehicle would increase by $1,000. ![]() I told that I had decided that I wanted to buy that car, as it seemed to be a good deal, and that I would come to look at it and buy it after work that day. The person that answered the phone checked their records, told me the vehicle was available, and gave my name to, the sales person. I called Wilde Toyota to see if the car was still available. Review: I found a used vehicle advertised for a price of $13,990 on the web site of Wild Toyota on 5/11/16. I would be extremely leery purchasing a vehicle from Wilde with these unethical and lying business practices coming from the head of their very own finance department. The least Wilde can do is refund me the $1,300 for the lies and nuisances I have dealt with since July. Instead he told me several times I would get a 100% refund, even when I asked him to make sure. Second, I would be a lot more understanding if Jeff Klawitter told me that he would try to get the 100% refund but can’t guarantee it. I had to deal with this since July by constantly calling and leaving messages for any progress. Too much time elapsed because of Wilde not helping the situation in a timely matter. That was my mistake, I tried to get it rectified but I’m unable to do that.”įirst, Jeff Klawitter said that I couldn’t get a 100% refund because too much time elapsed. “Unfortunately I was mistaken when I said I would be able to get you a 100% refund. I did check with my sources and given the time that has elapsed, I just don’t have the availability to do that.” “I am going to be unable to get any more refund back to you. Jeff Klawitter left me a message today saying : I told Jeff the amount refunded was short, and he agreed saying he would look into it. The amount refunded was about $1,300 short. 2 days before the refund was taken off my loan Jeff Klawitter again assured me I would get a 100% refunded. ![]() Since I dealt with this situation for several months, Jeff Klawitter assured me multiple times on the phone, and in person that I would get a 100% refund on the service plans. I continued to contact financial manager Jeff Klawitter for another two months just to cancel the plans. I decided to cancel my plans because Wilde was not willing to get this straightened out. Customer service manager Mary Doherty told me I was in the wrong, and said even though the maintenance plans can be misleading “that’s just how it is”. In July I found out they sold me the wrong service plan for type of car I have. In March of 2016 I purchased a used vehicle from Wilde Toyota Milwaukee, and three different service plans including a car care plan that was meant to fully cover routine maintenance. ![]()
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